A customer care representative will serve as a point of contact, offer details on products and services, respond to inquiries, and accurately and effectively address any new issues that may arise with our customer accounts. Interact with clients to fulfill their needs, respond to their inquiries, and handle their concerns. The primary responsibilities of this position include assisting clients with complaints and inquiries, providing them with product and service information, taking orders, and handling returns.
Strong communication skills, both in writing and verbally.
Flexible working from both home and the office.
Having the flexibility to work rotating shifts with rotating offs.
A minimum of a graduate degree.
To satisfy customers, determine their wants and evaluate them.
Create long-lasting connections and trust with your customers by being honest and communicative with them.
Use the proper techniques and instruments to provide information that is true, accurate, and comprehensive.
Deal with consumer complaints, offer suitable remedies and substitutes within the allotted timeframes, and follow up to ensure resolution.