Indigo Airlines is Hiring Ground staff.

LOCATION –  Delhi/ Hyderabad

POSITION – Officer/Executive – Customer Service & Ramp – Delhi

Date of Interview – 29th March, 2023

Registration Time – 9:00 AM to 11:00 AM (Request to please reach the venue on time for a smooth process).

Interview Time – 11:00 AM to 7:00 PM

Interview Venue – Hyatt Centric, Janakpuri District Center, Janakpuri, New Delhi, Delhi 110058.

Apply Now (Delhi) : https://goindigo.app.param.ai/jobs/officerexecutive-customer-service-ramp-delhi-713/

Apply Now (Hyderabad) : https://goindigo.app.param.ai/jobs/ground-staff-hyd-985/

Eligibility Criteria:

1. Educational Qualification: Graduates from a Recognized University as determined by IndiGo. Result awaited and exam-pending candidates are not eligible.
2. If at any stage prior to or during the Employment of Candidate, it is found that the requisite qualification is not completed from a Recognized Board or University as determined by IndiGo, such candidate’s Offer for Employment or Employment is liable to be withdrawn or terminated.
3. Desired Skills: Good Communication Skills, Customer Service Aptitude, Open to work in rotational shifts, able to work under pressure.
4. Airport Operations Experience Preferred.
5. No Visible Tattoo marks/ body art
6. Interviewed Candidates can reapply after 6 months
7. Candidates appearing for the interview should be well Spoken and well-Groomed as per the aviation standard.

Requirement:

A.  Mandatory Requirements:

a)   For Customer Service – Good Communication, Pleasing Personality

b)   For Ramp – Adaptable to all weather conditions, Place of work can be either at the Terminal or Apron

B.  Preferable Requirement:

a)   For Customer Service – Well versed in Customer Dealing

b)   For Ramp – Load & Trim License, 12th Science Background

Mandatory Documents required during interview. (Both Original & Photocopy)

1.      CV

2.      PAN Card

3.      Adhaar Card ( with Address)

4.      Passport ( with Address)

5.      Educational Documents – 10th, 12th, Graduation Mark Sheet, Certificate, and all further qualification.

6.      Experience Letter and Salary Details ( in case of experienced candidates)

Job Description –

Customer Service –

Job purpose:

To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.

Key responsibilities and accountabilities:

Assist customers through all procedures related to arrivals & departures in the following activities.

Reservations & ticketing:

•  Making reservations across the counter
• Selling of tickets.
• Remitting cash to the concerned department.
• Answering customer queries over the telephone.

Departures

•  Attend the pre – flight and post flight briefings.
• Setting up of check in counters.
• Screening of checked in baggage.
• Maintain high quality of Check in procedures.
• To assist customers with special requests.

Arrivals

•  To assist customers with special requests.
• To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
• Co-ordination with the baggage vendor for the damaged bags.
• Follow up with the en-route stations regarding lost baggage.

Post flight departure 

•  Filing of all necessary flight papers
• Any other responsibility assigned by the management from time to time

Apply Now (Delhi) : https://goindigo.app.param.ai/jobs/officerexecutive-customer-service-ramp-delhi-713/

Apply Now (Hyderabad) : https://goindigo.app.param.ai/jobs/ground-staff-hyd-985/

“Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.”

Ramp – L&T & LO certification preferred

•  Confirm the ETA of the flight from OCC or System (Navitaire).
• Take the bay no. from Apron and convey it to all the stations on R.T.
• Ensure that you are at the bay D-20 mins with all the equipment’s required.
• Note down the Touch down and Chocks and convey it on R.T.
• Align the ramp properly.
• Make sure there are enough coaches available for deplaning the pax and take care that baggage should reach Arrival before the pax.
• Check the cleaning and take the boarding clearance from the Cabin crew and announce it on R.T.
• Make sure loading is done as per Loading Instruction Report given by the Load and Trim staff.
• After departure make sure that all the equipment’s are sent back to the transport yard.
• Fill the ramp filling.
• During the flight ensure everyone is smooth, safe and flight is on time.
• Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.

“Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in Indigo SMS Manual, Chapter Safety Policies and Objectives”.

Please Note: IndiGo, one of India’s fastest growing airlines, is continuously in search of talent. However, please be cautioned that certain people claiming to represent IndiGo – by misusing the brand name “IndiGo”, and the names of our employees – are demanding money in exchange for Interviews or Jobs with IndiGo.

From Indigo Official website –

IndiGo does not charge any money for Interviews or recruitment. All communications related to Offer Letters will be sent from official Indigo email ids only. ( For example: name@goindigo.in)