Indigo | Air Recruitment 2023 | Airport job kaise kare | Freshers are eligible

Indigo Airlines is Hiring Ground staff.

LOCATION –  Delhi/ Hyderabad





POSITION – Officer/Executive – Customer Service & Ramp – Delhi

Date of Interview – 29th March, 2023

Registration Time – 9:00 AM to 11:00 AM (Request to please reach the venue on time for a smooth process).

Interview Time – 11:00 AM to 7:00 PM

Interview Venue – Hyatt Centric, Janakpuri District Center, Janakpuri, New Delhi, Delhi 110058.

Apply Now (Delhi) :

Apply Now (Hyderabad) :

Eligibility Criteria:

  1. Educational Qualification: Graduates from a Recognized University as determined by IndiGo. Result awaited and exam-pending candidates are not eligible.
  2. If at any stage prior to or during the Employment of Candidate, it is found that the requisite qualification is not completed from a Recognized Board or University as determined by IndiGo, such candidate’s Offer for Employment or Employment is liable to be withdrawn or terminated.
  3. Desired Skills: Good Communication Skills, Customer Service Aptitude, Open to work in rotational shifts, able to work under pressure.
  4. Airport Operations Experience Preferred.
  5. No Visible Tattoo marks/ body art
  6. Interviewed Candidates can reapply after 6 months
  7. Candidates appearing for the interview should be well Spoken and well-Groomed as per the aviation standard.


A.  Mandatory Requirements:

a)   For Customer Service – Good Communication, Pleasing Personality

b)   For Ramp – Adaptable to all weather conditions, Place of work can be either at the Terminal or Apron


B.  Preferable Requirement:

a)   For Customer Service – Well versed in Customer Dealing

b)   For Ramp – Load & Trim License, 12th Science Background

Mandatory Documents required during interview. (Both Original & Photocopy)

1.      CV

2.      PAN Card

3.      Adhaar Card ( with Address)

4.      Passport ( with Address)

5.      Educational Documents – 10th, 12th, Graduation Mark Sheet, Certificate, and all further qualification.

6.      Experience Letter and Salary Details ( in case of experienced candidates)

Job Description –

Customer Service –

Job purpose:

To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.

Key responsibilities and accountabilities:

Assist customers through all procedures related to arrivals & departures in the following activities.

Reservations & ticketing:

  •  Making reservations across the counter
  • Selling of tickets.
  • Remitting cash to the concerned department.
  • Answering customer queries over the telephone.


  •  Attend the pre – flight and post flight briefings.
  • Setting up of check in counters.
  • Screening of checked in baggage.
  • Maintain high quality of Check in procedures.
  • To assist customers with special requests.


  •  To assist customers with special requests.
  • To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
  • Co-ordination with the baggage vendor for the damaged bags.
  • Follow up with the en-route stations regarding lost baggage.

Post flight departure 

  •  Filing of all necessary flight papers
  • Any other responsibility assigned by the management from time to time

Apply Now (Delhi) :

Apply Now (Hyderabad) :

“Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.”

Ramp – L&T & LO certification preferred

  •  Confirm the ETA of the flight from OCC or System (Navitaire).
  • Take the bay no. from Apron and convey it to all the stations on R.T.
  • Ensure that you are at the bay D-20 mins with all the equipment’s required.
  • Note down the Touch down and Chocks and convey it on R.T.
  • Align the ramp properly.
  • Make sure there are enough coaches available for deplaning the pax and take care that baggage should reach Arrival before the pax.
  • Check the cleaning and take the boarding clearance from the Cabin crew and announce it on R.T.
  • Make sure loading is done as per Loading Instruction Report given by the Load and Trim staff.
  • After departure make sure that all the equipment’s are sent back to the transport yard.
  • Fill the ramp filling.
  • During the flight ensure everyone is smooth, safe and flight is on time.
  • Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.

“Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in Indigo SMS Manual, Chapter Safety Policies and Objectives”.

Please Note: IndiGo, one of India’s fastest growing airlines, is continuously in search of talent. However, please be cautioned that certain people claiming to represent IndiGo – by misusing the brand name “IndiGo”, and the names of our employees – are demanding money in exchange for Interviews or Jobs with IndiGo.

From Indigo Official website –

IndiGo does not charge any money for Interviews or recruitment. All communications related to Offer Letters will be sent from official Indigo email ids only. ( For example:


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