We are hiring Undergraduates/Graduates with 1-6 years of International BPO calling experience
Excellent Communication Skill
Comfortable working in 24/7 work environment
Ensure maximum recovery on CM accounts through Inbound/Outbound
Analyze risk on customer accounts, making sound decisions to ensure recovery while maintaining high customer satisfaction levels via VOCM scores.
Meet metrics on contact efficiency and collection.
Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals.

Job 2: Credit & Collect Specialist (Voice)

Eligibility

Graduate with 1-3 years of experience.
Ability to deliver result & display Personal Accountability
Excellent Communication Skills (Written & Verbal)
Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment
Proficiency in MS Office – Excel, PowerPoint and Word preferred.
Strong Team Player with high level of integrity.
Change Management Ability & self-motivated.
Demonstrated ability to work effectively within a team environment as well as independently.
Language: English

Job Description:

Cater to Card Member’s credit requirements by educating them about product features and spend capacity
Analyze risk on customer accounts, making sound decisions to ensure recovery while maintaining high customer satisfaction levels via VIBES scores.
Meet metrics on VIBES, quality, contact efficiency and collection.
Shift 24X7 This role may be subject to additional background verification checks.
Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals.